Our Happy Customers

Our Happy Customers

We take customer service seriously. We pride ourselves on the advice we provide for all our clients, our creative interpretation of your artwork and our commitment to sustainable and ethical manufacturing principles to ensure that the finished product meets your expectations. We'll look after you from start to finish. 

August 2016

BIDBI is the most professional & customer orientated supplier - massive thanks! 

Fins & Trotters Ltd

Absolutely wonderful service and an amazing product. Everyone was friendly and helpful - the service was outstanding. 

Exquisite Handmade Cakes

Great company to deal with always great attention to detail and fast turnround of our orders. Quality product at a competitive price.

Ecover UK

Many thanks for the bags - they were absolutely perfect! I will definitely use your company again. 

Elham Jubilee Committee

 A very good service was provided and we would be happy to use BIDBI again.

Link Community Development

Excellent customer service and quality bags. We were really pleased with ours!

Target English

BIDBI have provided an outstanding service. The bags were delivered on time and with no fuss.

Patchwork Cutters

I was really impressed at the swiftness of service, especially as we were ordering around Christmas 

Jacada Travel

April 2016

Great service and dealt well with a very tight turnaround. Lovely product, I am very pleased with the printing and the bags. Thanks!


February 2016

 Great Product, Great service!

Banana Link

 We are delighted with the cotton toe bags and will be ordering more. We would definitely recommend the company. Their service was helpful, quick and professional.

Brazelton Centre

 Very pleased with the quality of bags ordered, the speed with which they were delivered, and the helpfulness of their staff.

Cycling Scotland

 We are really satisfied with our bags made for one of our events! Excellent service.

New Zealand Winegrowers

 I am so happy to report that from the moment I placed an on-line enquiry with BIDBI I was called straight away by a lovely lady called Lucy, we chatted thorough my requirements and within a matter of days I had a prototype of my bag delivered to my door. I knew straight away that this was a company I wanted to continue to do business with.


January 2016

 I thought the service was amazing, communication was great. My product was exactly how I wanted it to be. I will be using the services again.

ABA Tutorship

 The bags were absolutely perfect. 10 times better than expected. Lovely helpful staff too, especially Lucy! Will be using again very soon!

Amy McFadyen

 Thank you to the BIDBI team for their swift service and fantastic product and for helping out team Billetto!


 Brilliant service as always.

Cactus Kitchens

 We would highly recommend BIDBI for the quality and good value of their Fairly traded bags, for their friendly and prompt service and their role in reducing the amount of plastic in the world. For those who live in Sheffield, it's good to support a young, enthusiastic company and you save by avoiding delivery charges. Quick turnaround and thorough process of checking that all is well. BIDBI every time!!

Carfield Community Choir

 Lovely bags and customer service. Very impressed with the quality, and the students love them!

Central Saint Martins College

Service very prompt. Quality good.

College Fields Nursing Home

 Great service, lovely product, will definitely order again

Designers Guild

 Efficient and friendly service. Bags came promptly and are of a very good quality. We would definitely use this supplier again.

George Bayntun

Great customer service and great products

Johnson Gillies

 Rapide, efficace, disponible.

La Cabane Tricothé

Great communication, beautifully printed product. I look forward to working with you again!

Layla Kamlani

 Very clear and prompt communication, great service and good looking bags!

Leeds Bread Coop

 This was our second order with Bidbi. They were quick & efficient both times; we had the bags in our hands within a couple of weeks. The quality of the bags is fantastic.

Peasant Cheese Shop

 We were kept in the loop throughout the whole process of ordering and when the bags arrived they were fantastic quality.

University of Sheffield

 Easy to use and order and more than happy to comply with our requests. Lovely staff - the customer service was excellent and little personal touches were made to make sure we were happy with our product. Would absolutely use them again and highly recommend them! Their ethical standards are excellent and we love what the company stands for.

Young Enterprise Scotland

November 2015

 We were given an excellent service from start to finish. We were kept informed every step of the way and they kept to their promises and delivered a superb product that we are extremely happy with. We could not fault the sales team with their attention to detail and great customer service. A pleasure to deal with; we have already recommended them to others and will use again. Thank you.

A Child of Mine

 Brilliant customer service, happy to answer all of my questions quickly and efficiently. I would use BIDBI again.

Addison Design

 Great communication. Confidence in the company. High-quality product at a fair price. Also, appreciated the delivery service as this can make or break the overall experience of the transaction.

Aonghus Rathbone

 Excellent, flexible and friendly service. Couldn't have been better. Thank you.

B Side Friends

Great communictaion throughout, good recommendations, patiently dealt with lots of little changes from me! and delivered a great product. Thanks

Belarus Free Theatre

 Very friendly communication, flexible service, fast delivery, quality product, and very friendly thank you card which made my day!

Beloved Dates

 It was so useful to be able to speak to the BIBDI team about what we needed for our conference and they kept up great communication throughout the process. We were working to a tight deadline and they were very calm and accommodating, keen to make sure the bags were as we needed. It was really useful to receive samples and the final product went down very well with our delegates. A huge thank you from us!


 We have used BIDBI on more than one occasion to order our company branded cotton bags and have received impeccable service every time. They provided fantastic assistance throughout the ordering process and we have always been happy with our products. We would highly recommend them.

BMG Chrysalis

 Loved working with them. Great quality bags, delivered on time, good value & looked great (we got lots of compliments on them). Thanks very much!

Buy a Gift

 We ordered some tote bags on behalf of one of our clients and from start to finish, the entire process was very smooth. The final product even arrived a week ahead of schedule! We wouldn't hesitate to use Bidbi again for suitable clients.

BW Interiors

 All communication was prompt and helpful. The bags came in very good time considering we had a deadline. The quality was very good and the custom print was perfect. I would recommend the company and buy from them again.

C Music TV

Lovely people, good service, good product.

Chalice Well Shop

 Good quality bags, and lots of sales support. Well done!


Excellent communication and service 

Derby Mercury Rc

 Fantastic service, beautiful quality bags and look fantastic with my designs on. Highly recommend!!


 Everyone that I dealt with was very helpful. Great service :-)

Dyslexia Scotland

 Excellent service, kept informed all through process. Thank you

Elizabeth Screen

 Friendly, helpful and professional from the start of my enquiry, through to my order and delivery. My customers love the bags which have enhanced my business and BIDBI ethos fits with my organic vegetable delivery service.

Fresh Southeast

 I would definitely recommend this company to anyone looking at packaging who want a great product to show their branding. The service I received was excellent, from the first call to the last. Efficient, great product, quick delivery. Thank you so much my customers love the branded rucksacks, 5 stars throughout.

Fuggle Bunnies

 Really happy with the service I received. My order was delivered quickly and was of good quality.

Geo Gen

Fantastic service! Will use again and again!

Green and Fortune

 Brilliant bags which we well received by our guests


 Excellent bags for our events. BIDBI got the logo and corporate colours exactly right. Great price too

Healthwatch Sheffield

 Great communication and all ran smoothly from quote to product being delivered. Would highly recommend.

Helen Wilson

 Great guidance throughout, a great product and good pricing.

Hero of Switzerland

We are thrilled with our bags, good price for an excellent quality, ethically produced product. Bidbi turned them around in half the usual time to get them to us in time for our shop launch too. Highly recommend.

Hiro & Wolf

 Best bag supplier I've used (and thats a fair few in the last twenty years!) very efficient, accurate, excellent turnaround and super friendly service, we will continue to use BIDBI until the end of time! Big thanks again team BIDBI.

Honour Branding London

 The whole team at Bidbi was great - quick, helpful, and delivered everything on time, as well as giving us a great deal. The product was really good quality - we will use again. Thanks.

Independents United

 Friendly and efficient service. Kept us up to date with the progress of the artwork and order. Delivered ahead of time. Would order from them again.


 After I made initial contact and with a couple of emails and a phone call from start to finish I had my product within 7 days. Good quality material and very friendly staff

Jo Finn

 Great communication and free samples of bags that I was interested in. Defiantly buy again in the near future.

Josie Russell

 Impeccable service. 3 times I have used them now and am always impressed. The thank you card after was a nice touch too.

Marsham Court Hotel

We love the communication, quality of service, fantastic bags and flexibility, eco friendly company, and accessible contact ie phone friendly, fast service, prompt delivery. Wonderful .. will definitely be using Bidbi every time we want new bags !


 Everything was perfect, we only communicated by email from Cyprus to the UK and the two samples plus the final order always arrived on time and exactly as agreed. Was a pleasure to do business with BIDBI.

Nausica Gabrielides

 First class!

Philip Raskin

 All members of the team were fantastic in their service and speed. They were polite and patient, despite our very last minute request. The bags are the best of their kind that I've had. Would recommend them several times over!

Positive Luxury

I have been very please to work with Bidbi, There is a good communication with all of the department (Sales, Designer, account Manager). All the information needed are clear and every one is very helpfull. The quality of the bags are great and the printing look amazing. We will be super happy to work again with Bidbi team

Reward Gateway

 I have used BIDBI for many years after discovering them at the Spring Fair at the NEC. I have never felt tempted to use any other company for my bags as the service and quality of the bags and printing is so good.

Royal College of Physicians

We received great service from BIDBI when we ordered custom printed bags from them. The design process was simple and efficient. The bags were perfect when they arrived.


BIDBI offered us great and helpful service - promptly answered all our questions and delivered (internationally) in time for our event! We were very satisfied with the service and quality of the product!

Sofia Murad

 Really quick service - very attentive and friendly, kept me informed all the way through my order and delivery - would definitely recommend and use again for future orders.

Stars Foundation

 fast, efficient, friendly


 Great bags, were able to meet our short deadline


 Excellent service from everyone concerned with my order and very fast delivery. I will definitely use the company again.

Teddies n Sweets

 Really friendly service - excellent quality bags. Would use again and recommend to peers.

The Association of Commonwealth Universities

 All contacts very helpful and bags delivered promptly and exactly what we wanted.

The Brilliant Club

I have been very impressed with the service provided by BIDBI. The staff are attentive, efficient and seem genuinely interested in you as a customer! The whole process is faultless, from initial contact, though the design stage to the delivery! The children were also delighted with their bags. Very impressive!! Thanks

The Heath School

 Fast turn-around, great quality and personal service! A+

The Insurance Institute

 We have used this company for a couple of years now and they have always been professional and courteous. I would recommend them to anyone.

The National Trust

 The bags were great quality and were very efficient in delivering them. We are very impressed!

Umega Lettings

 We had a very short timeline, and an unmovable deadline and Bidbi were brilliant and managed to make it work. The staff were incredibly helpful and polite, and we are delighted with the end product. First class customer service. First class product. Recommend Bidbi without hesitation and we will definitely be using this company again.

Underbelly Edinburgh

 We are extremely happy with BIDBI's products and services. The staffs are enthusiastic, and efficient. We had a very tight deadline - BIDBI were able to confirm the artwork, producing and deliver 200 bags within 5 working days with a great price offer. The prints and bags were excellent qualities. Would highly recommend BIDBI and would certain use them BIDBI in the future.

University College London

 BIDBI provide a very friendly, professional service supplying top quality merchandise. We were very happy with our tote bags!

University Museum of Zoology

BIDBI were professional, kind, helpful and great to work with. Would recommend at any time.

Warwick Arts Centre

 We ordered black canvas bags with a silver screen printed logo to each side and were really impressed with the quality of the finished product. The staff were highly efficient and helpful in organising the printing of the bags in a very short space of time which enabled us to meet our deadline which was really appreciated.

We Are Passport

 Great customer support and great products, we are really happy, as are our customers who have purchased them.

Welbeck Farm Shop

 Really easy to order, friendly service and so nice to get a handwritten thank you card. Very happy the bags were eco friendly, it's very important to our company.

Wild Nutrition

July 2015

Thanks for delivering the bags on time, and looking so great! They are a real hit with the team. 


BIDBI provided us with fairly-traded eco-friendly bags that are proving very popular with the folks at our church. 

Baljaffray Parish Church

Thanks, the reprint of our bags was swift and trouble free, its been a pleasure doing business with you.  

Beechenhill Farm

I'm really glad with the great service of BIDBI! The communication was really nice, quick and clear too! I certainly would recommend BIDBI to other businesses. 


Many thanks! We recieved the shipment and the bags look great! 

Bonds Bakery

We have ordered BIDBI bags before and this was a repeat order. We are very satisfied with the quality of order and the friendliness and helpfulness of the contacts at BIDBI. 

Desborough Heritage Centre

The bags were of good quality and they were happy to send out samples without any obligation. The staff were great to work with and kept in touch on a regular basis. I would be happy to work with them again.

Dudley Council

We were highly satisfied with the service and the product. Contact was very efficient and affable. We will definitely come back for more. 

Exemplar Health Care

The service from BIDBI was exceptionally professional and efficient. All communication was clear and relevant. The final product was produced to my exact specifications. I was also very impressed with the after care service, a personal thank you card, a very nice touch. I will certainly use BIDBI again and highly recommend them to friends and colleagues alike. 


I was very happy with the service throughout the entire transaction. I have experienced excellent communication and the product met my expectations. Just what I was looking for. The fact that this is sustainable and ethical was what really attracted me. Great job, pleasure to do business with you. Thank you. 

Flamenco Boutique

Took delivery of my order yesterday- all arrived safely. Just to say that I am really pleased with all the designs- please pass on my thanks to all concerned for a job well done! 

Floral Works

I am very happy with BIDBI's service. I liked the tone of conversation- I was treated as a real person, not just another customer. And I liked my personal thank you card- thanks to you for offereing such a great service. 

Glasgow School of Art

A quality product provided promtly and professionally by people with good inter-personal skills. 

Headington Fairtrade Co-operative Ltd

We have received the bags. They look great, thank you very much. 

Ico Design

This is our third order with BIDBI and they have always provided exactly what we needed with efficient service and great value for money. Thanks! 

Into University

Very fast and efficient, friendly and helpful customer service. Delivered in extra quick time to meet our deadline. Would definitely recommend! 

Kestin Hare

It was really lovely to work with you, I am happy with the organic and fairtrade bags and thank you for the wonderful service@ 


These are the third range of bags we have ordered from BIDBI, the quality of the work and delivery was excellent, they worked hard to ensure they gave us what we wanted. I'm sure we will order again. 

London Borough of Hillingdon

Thank you - the bags arrived today and they look fantastic! 

London Centre for Book Arts

Overall Lucy was excellent as my point of contact and the process felt quite simple and we now wait to see if our customers take to the product well. 


Thanks for all your help on this- your whole team have provided excellent customer service. We will definitely be in touch again if we need more bags or printed materials! 

Mount Anvil

From start to finish it was really easy to work with BIDBI. The quality of the finished product is great and we will definitely be using them for more jobs in the future. 

Salford Community Leisure Ltd

Thanks so much, they're beautiful! We love them. 

Sheffield Doc Fest

St Paul's Cathedral have been working with BIDBI for a number of years now and their service and expertise is second to none. 

St Paul's Cathedral Enterprises Ltd

I just wanted to thank you and the BIDBI team for the cotton bags that we ordered recently. They were all recieved ok and we are really happy with them. The graphic looks great, and it's good to have fairtrade credentials on the label inside too. The whole process was very simple, so thanks for that too! 

Suffolk Wildlife Trust

Working with BIDBI was very seamless process and I was pleasantly surprised at how hassle-free it was. In spite of the time difference (being from Singapore) their response times were prompt, informative and professional. The systematic way in which I was introduced to the account servicing team, to the design team and finally to the payment team was not at all confusing. 

Take Two

BIDBI provide a really good service, deliver on time and are great people to deal with. 

The Foundling Museum

The bags were great- many thanks for doing them in such a timely manner. I will be in touch again should we need to make another order. 

The London Cabaret Club

The entire service provided by BIDBI was fantastic and we will definitely be using them again in the future. We would be happy to recommend to others. 

Tilly & The Buttons

I was very impressed with BIDBI Ltd, the service was very good with the right personnel contacting me at the right time. The bags did not take long to arrive, we have checked them all and the quality is excellent. I would definitely use BIDBI again. 

Wyton Area Voluntary Band

August 2013

The customer service at Bidbi was absolutely excellent - we use hundreds of suppliers every day and Bidbi was one of the best I have ever encountered.

Haal Media Ltd

The quality of service was outstanding and the staff were very helpful in guiding us in the process as this was our first time printing this kind of product.


It was a pleasure working with BIDBI, they were responsive, polite and helpful. Very happy with the service and the product.

Podule Ltd

The service is great, the people are lovely, the bags look great! Also, I received a lovely Thank You card from Lucy - unexpected and lovely touch.

Razor Research

May 2013

Thank you so much for not only a fantastic product but for your first class service. You completely understood my brief, as for the bags - I love them.

Hannah Couzens Photography

The service has always been fantastic at BIDBI. BIDBI saved the day, delivered to Paris and provided a super quick turnaround. Thanks again!

Location Scotland

We were well advised and promptly serviced. Since we are a charity, the quality/price ratio was paramount and BIDBI did not disappoint.

Meningitis UK

The staff at BIDBI could not have been more helpful. The canvas tote bags are strong, well made, well finished and the print quality is excellent. I would definitely use them again and wholeheartedly recommend them to others.

West Kirby Farmers' Market

January 2013

BIDBI provide a great service - ethical on a budget!


We needed a very fast turnaround, and BIDBI pulled out all the stops to help us. The quality was great and it was a pleasure to work with them.

GEMS Hampshire School

We received many compliments from our members! Definitely would recommend BIDBI to any company who wants to be sustainable!


Very happy with the service. 

London Cupcake Tour

Product is great. Service is great. Looking forward to next time. 

Londonedge Ltd

The service I have received has been excellent - I would definitely recommend your company and hope to do business with you again.

NCMA Cymru

BIDBI provided an extremely efficient, high quality and creative service in a short space of time and for a great price. Excellent. Thank you.


Very impressed with the delivery and quality of the bags. 

Sheffield City Council