How We Manage Your Order
We pride ourselves on going above and beyond. From your first contact to delivery, we'll be on the other end of the phone or email looking after you and making sure your eco-bag project goes without a hitch. We also have a live chat facility so that one of our experienced team members is always on hand to answer your questions.
1. Sales Team
Our helpful and experienced Account Managers are on hand to help you choose the most accurate bag and print method for your project and at the best price. If you need inspiration, information, advice, or bag samples, they’ve got it covered.
2. Order Processing
Richard and Sam are our dedicated and dynamic design duo and will help translate your artwork into a print ready design . They mock up your artwork onto your preferred bag style for you to sign off before we go to print. Once you've given our sales team the 'go ahead', your order is processed and we'll finalise payment. We don't start printing until artwork approval has been recieved and payment has been made, which enables us to ensure the smooth running of your printed bag project.
Our onsite Eco-Print Factory is the next step for your order. Our Master Printers will firstly prepare the screens for your artwork or print off the transfer paper if you opt for a digital print. Our print machines are calibrated at the beginning of every print run to ensure that they are set specifically to each job requirement. Our Master Printers will print using ISO 14001 textile inks that have been mixed to a special Pantone recipe for your order, using the traditional screen printing method, channelling the ink through the fine screen mesh using a rubber blade aka a Squeegee!
If your bag is printed with a digitally generated image or a litho print then our Design Team will begin by printing your image in reverse onto a specialist, silicone coated paper, which is then transferred by one of our Master Printers onto your eco-bag using a pneumatically driven, industrial heat transfer press.
4. Quality Control and Dispatch
When your order is ready to be packed, our QC department will check and sign off the consignment and we book in the delivery with a range of courier options, dependent on the destination and urgency of your order. As your order is dispatched, our Office Manager will email you a Delivery Note together with the courier tracking number so that you can track the progress of the delivery every step of the way.